Disappointing Service

What a disappointment. I have been without electricity for 9months in my area due to cable theft. Finally now after a while electricity is back. I pay for my Wi-Fi through Hypa. An agent calls to get my location, I tell her it's a matter of reconnection as I've used their services before. She asked me to email her my serial number of my router of which I did at 08:39am. I'm typing this now at 16:08pm.no update, no word on my service. Just total silence. I've called and the agent I spoke to told me my issue is being handled by Dephney, the lady I've emailed and she'll put me through, after she did. Her line rang till it hung up. No help whatsoever.