Disappointed in your services

I’m so disappointed in Hypa. I’ve been wanting to downgrade my Vuma fibre but I was told that I need to cancel the old package first of which I did and weeks of trying to get help from them they tell me that the lower package that I wanted is not available but then why cancel my package before checking the signal in my area for a proposed package. Y’all don’t care about your clients and I wonder if Vuma is aware that they are going to lose clients because of your agents that are ***********.