********** Customer service from HYPA Fibre

Yesterday we took out a Fibre package with Thabang in the morning. I immediately made an online payment and he assured us that the installation people will call regarding confirmation of address and installation. We only received the call today to be told the address was incorrect, which is a blatant lie as we selected and wrote the correct details with him. Nonetheless the consultant that rang said they will contact Thabang to update the address then they will call again to confirm the address has been update and come and install. We are still waiting, no call back and no installation. This is really poor service, I mean you are fully paid for and you are not delivering and your services for which you have been paid for. If you are not intending to install the Fibre by end of day, can I please be refunded my money back so that I can acquire Fibre services from reputable companies.