JM
Jabulani M
1 reviews | Active since May 2015
29 Oct 2025, 11:02
Bad service, slow systems Useless WhatsApp Platform
I am extremely disappointed with Hypa Internet’s service. My internet account was suspended and cancelled without my consent, and on the 26th of this month, Hypa deducted money from my bank account but never restored my internet connection.
It’s now been over three days with no internet access, even though I’ve already paid. When I contacted support, I was told to open a new order so that they could allocate the funds that were already deducted — but nothing has been done since then.
This level of service is unacceptable, especially for someone who relies on the internet to run a business. I’ve lost valuable time and productivity because of Hypa’s poor handling of my account and lack of urgency.
I would not recommend Hypa Internet to anyone looking for reliable service or responsive support.
Helpful (0)
Replies (7)0
Replies (7)
HYPA's replyOfficial
29 Oct 2025, 11:11Good day, Jabulani!
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
HYPA's reply29 Oct 2025, 11:11
Official
Good day, Jabulani!
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Hypa
JM
Jabulani M's updateReviewer Update
29 Oct 2025, 11:47To Whom It May Concern,
I am writing to express my extreme dissatisfaction with the way Hypa Internet has handled my account and payments. I recently received yet another email requesting proof of payment, despite the fact that I have already sent multiple emails containing my bank account statement and screenshots of the actual transaction as proof.
At this point, I am unsure whether this repeated request stems from ignorance or sheer negligence on your part, but the continued failure to allocate the funds to my new order is completely unacceptable. It has now been three days without internet access, and your systems and internal procedures appear painfully slow and inefficient for a company operating in the digital services sector.
Even your WhatsApp support portal has proven to be useless, offering no meaningful assistance or resolution. I feel extremely inconvenienced and disrespected as a paying customer.
If you are unable to restore my internet service immediately, I demand a full refund of the amount deducted from my account. I will gladly take my business elsewhere — to a service provider that values its customers and understands the urgency of reliable internet connectivity, especially for business operations.
Regards,
Mr JPL Mhlongo
Mobile: ***
I. D NO: ***
I am writing to express my extreme dissatisfaction with the way Hypa Internet has handled my account and payments. I recently received yet another email requesting proof of payment, despite the fact that I have already sent multiple emails containing my bank account statement and screenshots of the actual transaction as proof.
At this point, I am unsure whether this repeated request stems from ignorance or sheer negligence on your part, but the continued failure to allocate the funds to my new order is completely unacceptable. It has now been three days without internet access, and your systems and internal procedures appear painfully slow and inefficient for a company operating in the digital services sector.
Even your WhatsApp support portal has proven to be useless, offering no meaningful assistance or resolution. I feel extremely inconvenienced and disrespected as a paying customer.
If you are unable to restore my internet service immediately, I demand a full refund of the amount deducted from my account. I will gladly take my business elsewhere — to a service provider that values its customers and understands the urgency of reliable internet connectivity, especially for business operations.
Regards,
Mr JPL Mhlongo
Mobile: ***
I. D NO: ***
JM
Jabulani M's update29 Oct 2025, 11:47
Reviewer Update
To Whom It May Concern,
I am writing to express my extreme dissatisfaction with the way Hypa Internet has handled my account and payments. I recently received yet another email requesting proof of payment, despite the fact that I have already sent multiple emails containing my bank account statement and screenshots of the actual transaction as proof.
At this point, I am unsure whether this repeated request stems from ignorance or sheer negligence on your part, but the continued failure to allocate the funds to my new order is completely unacceptable. It has now been three days without internet access, and your systems and internal procedures appear painfully slow and inefficient for a company operating in the digital services sector.
Even your WhatsApp support portal has proven to be useless, offering no meaningful assistance or resolution. I feel extremely inconvenienced and disrespected as a paying customer.
If you are unable to restore my internet service immediately, I demand a full refund of the amount deducted from my account. I will gladly take my business elsewhere — to a service provider that values its customers and understands the urgency of reliable internet connectivity, especially for business operations.
Regards,
Mr JPL Mhlongo
Mobile: ***
I. D NO: ***
I am writing to express my extreme dissatisfaction with the way Hypa Internet has handled my account and payments. I recently received yet another email requesting proof of payment, despite the fact that I have already sent multiple emails containing my bank account statement and screenshots of the actual transaction as proof.
At this point, I am unsure whether this repeated request stems from ignorance or sheer negligence on your part, but the continued failure to allocate the funds to my new order is completely unacceptable. It has now been three days without internet access, and your systems and internal procedures appear painfully slow and inefficient for a company operating in the digital services sector.
Even your WhatsApp support portal has proven to be useless, offering no meaningful assistance or resolution. I feel extremely inconvenienced and disrespected as a paying customer.
If you are unable to restore my internet service immediately, I demand a full refund of the amount deducted from my account. I will gladly take my business elsewhere — to a service provider that values its customers and understands the urgency of reliable internet connectivity, especially for business operations.
Regards,
Mr JPL Mhlongo
Mobile: ***
I. D NO: ***
HYPA's replyOfficial
29 Oct 2025, 11:55Hi, Jabulani.
Kindly note that the above has been noted and added onto your current escalation for further assistance.
Feedback will be provided to you soonest.
Regards,
Hypa
Kindly note that the above has been noted and added onto your current escalation for further assistance.
Feedback will be provided to you soonest.
Regards,
Hypa
HYPA's reply29 Oct 2025, 11:55
Official
Hi, Jabulani.
Kindly note that the above has been noted and added onto your current escalation for further assistance.
Feedback will be provided to you soonest.
Regards,
Hypa
Kindly note that the above has been noted and added onto your current escalation for further assistance.
Feedback will be provided to you soonest.
Regards,
Hypa
JM
Jabulani M's updateReviewer Update
31 Oct 2025, 10:31Enough Is Enough — Resolve My Issue or Refund Me Immediately
Dear Hypa Support,
I’ve had it! It’s now been a full week since I made payment on my internet account, and I still don’t have a connection. On Wednesday afternoon, one of your agents called and promised that I’d be reconnected within 24 hours — yet here we are, days later, and absolutely nothing has been done.
To make matters worse, my payment still hasn’t even been allocated to my new order. This level of incompetence and lack of urgency is completely unacceptable. As a paying customer, I feel ignored, undervalued, and disrespected.
If this issue is not resolved by the close of business today, I expect a full refund immediately. I’ll take my money elsewhere and find an ISP that actually values its customers and delivers on its promises.
Enough delays — fix this or refund me.
Regards,
Mr JPL Mhlongo
Mobile :***
Dear Hypa Support,
I’ve had it! It’s now been a full week since I made payment on my internet account, and I still don’t have a connection. On Wednesday afternoon, one of your agents called and promised that I’d be reconnected within 24 hours — yet here we are, days later, and absolutely nothing has been done.
To make matters worse, my payment still hasn’t even been allocated to my new order. This level of incompetence and lack of urgency is completely unacceptable. As a paying customer, I feel ignored, undervalued, and disrespected.
If this issue is not resolved by the close of business today, I expect a full refund immediately. I’ll take my money elsewhere and find an ISP that actually values its customers and delivers on its promises.
Enough delays — fix this or refund me.
Regards,
Mr JPL Mhlongo
Mobile :***
JM
Jabulani M's update31 Oct 2025, 10:31
Reviewer Update
Enough Is Enough — Resolve My Issue or Refund Me Immediately
Dear Hypa Support,
I’ve had it! It’s now been a full week since I made payment on my internet account, and I still don’t have a connection. On Wednesday afternoon, one of your agents called and promised that I’d be reconnected within 24 hours — yet here we are, days later, and absolutely nothing has been done.
To make matters worse, my payment still hasn’t even been allocated to my new order. This level of incompetence and lack of urgency is completely unacceptable. As a paying customer, I feel ignored, undervalued, and disrespected.
If this issue is not resolved by the close of business today, I expect a full refund immediately. I’ll take my money elsewhere and find an ISP that actually values its customers and delivers on its promises.
Enough delays — fix this or refund me.
Regards,
Mr JPL Mhlongo
Mobile :***
Dear Hypa Support,
I’ve had it! It’s now been a full week since I made payment on my internet account, and I still don’t have a connection. On Wednesday afternoon, one of your agents called and promised that I’d be reconnected within 24 hours — yet here we are, days later, and absolutely nothing has been done.
To make matters worse, my payment still hasn’t even been allocated to my new order. This level of incompetence and lack of urgency is completely unacceptable. As a paying customer, I feel ignored, undervalued, and disrespected.
If this issue is not resolved by the close of business today, I expect a full refund immediately. I’ll take my money elsewhere and find an ISP that actually values its customers and delivers on its promises.
Enough delays — fix this or refund me.
Regards,
Mr JPL Mhlongo
Mobile :***
HYPA's replyOfficial
31 Oct 2025, 10:38Hi, Jabulani.
A follow-up email has been sent to Accounts department for further assistance.
An agent will be in touch with you to assist soon.
Regards,
Hypa
A follow-up email has been sent to Accounts department for further assistance.
An agent will be in touch with you to assist soon.
Regards,
Hypa
HYPA's reply31 Oct 2025, 10:38
Official
Hi, Jabulani.
A follow-up email has been sent to Accounts department for further assistance.
An agent will be in touch with you to assist soon.
Regards,
Hypa
A follow-up email has been sent to Accounts department for further assistance.
An agent will be in touch with you to assist soon.
Regards,
Hypa
JM
Jabulani M's updateReviewer Update
31 Oct 2025, 14:45Up to now no progress I've had please just refund my i think I have found a bett
JM
Jabulani M's update31 Oct 2025, 14:45
Reviewer Update
Up to now no progress I've had please just refund my i think I have found a bett
JM
Jabulani M's updateReviewer Update
31 Oct 2025, 14:45Better isp
JM
Jabulani M's update31 Oct 2025, 14:45
Reviewer Update
Better isp