Bad service HYPA and VUMAtel

I’m a pensioner and HYPA is taking me for a ride no installation since 16Jan22 when I paid and I was promised matter will be resolved but to no avail. Ross an agent promised it will be done by 02/02/22 however when I called Another agent Montentque Venter said otherwise.Venter promised manager Heinrich Burnister will call but nothing .They insists there’s a line on my house which there isn’t,Martin another agent informed me that they can send Vuma to check but still nothing .i keep calling them and don’t get any help or turn around time they are sure of. No WiFi still and no help from HYPA management.