Bad service from Hype Vuma

I signed up for a fiber deal on the 22nd of May and made my payment instantly. On the 23rd they sent their technicians who then failed to connect me with a line because of the pods being full. They then immediately requested a cancelation and a refund for me. On the 27th I followed up and was told that I should request a refund for my self. I sent them all the required information and documents and to my surprise when I sent them a text to follow up on the 1st of June they telling me that my request is going to take another 15 day's because they only were missing proof of account. Their service is poor and they seem not to care about customer service.