BAD SERVICE!!!

I paid my account on its due date, the wifi was disabled. Tried calling their call centre, sending emails and whatsapps. With no shame, they told me that the fault is on their side and I must wait 72hours for them to resolve it. Imagine paying for a service you cannot use and getting no update or anything. I honestly wouldn't recommend their service to anyone. Agents dont even want to advise who is assisting. I am honestly annoyed