T
Tshepiso
1 reviews | Active since Jul 2023
12 Mar 2026, 11:05
Bad customer service and long delays in refunds
I made a payment on the 10th of February for an installation and they told me on the 19th that they can't do an installation and I should request a refund and I sent all the required documents including proof of payment but they have not sent back my money and it's the 12th of March today and their WhatsApp chat number is not helping at all.
Helpful (0)
Replies (2)0
Replies (2)
HYPA's replyOfficial
12 Mar 2026, 13:16Hi Tshepiso.
Thank you for the feedback.
We have escalated your query to our accounts team so they can assist further with the refund request.
Regards
Thank you for the feedback.
We have escalated your query to our accounts team so they can assist further with the refund request.
Regards
HYPA's reply12 Mar 2026, 13:16
Official
Hi Tshepiso.
Thank you for the feedback.
We have escalated your query to our accounts team so they can assist further with the refund request.
Regards
Thank you for the feedback.
We have escalated your query to our accounts team so they can assist further with the refund request.
Regards
HYPA's replyOfficial
16 Mar 2026, 13:39Good day ,Tshepiso
Thank you for your patience.
We have received confirmation that the refund has been completed.
Thank you ,
The HYPA team
Thank you for your patience.
We have received confirmation that the refund has been completed.
Thank you ,
The HYPA team
HYPA's reply16 Mar 2026, 13:39
Official
Good day ,Tshepiso
Thank you for your patience.
We have received confirmation that the refund has been completed.
Thank you ,
The HYPA team
Thank you for your patience.
We have received confirmation that the refund has been completed.
Thank you ,
The HYPA team