Bad connection and Bad service

It is unfortunate that as a customer that wass called to make my monthly payment just last week no one is able to assist me. I have sent numerous WhatsApp messages,sent an e-mail and logged on the Hypa app and tried to call from Thursday. My network is bad. I can't watch for 5 minutes without the being interrupted by these intermittent connections... Today I was able to get through to client care and spoke to Lesedi Molopyane. He informed me that we will only get feedback on Monday meaning that now I have to sit the whole weekend without watching TV. This is not fair at all as I was called last week to pay and I paid my subscription.

The 2 ticket numbers given were: HYPA 559076 OPEN SERVE 21BVK080325