Karl peeling

I am writing to express my disappointment with a recent purchase of Karl Sneaker shoes, that i purchase at Hydraulics Sandton on the .26/04/2024.

Unfortunately, after a two week's period of use, I noticed that the shoes have started to peel the brand name Karl . This issue has greatly affected the appearance and quality of the product.

I have attached photographs of the shoes clearly showing the peeling for your reference.

I believe they should not be showing such extensive wear so soon after purchase. I would like to request either a replacement pair of shoes or a refund for this defective product.

Please advise on the next steps to resolve this matter promptly. I look forward to your response and a swift resolution to this issue.

Thank you for your attention to this matter.