Hydraulics Store Sandton
Unclaimed Business
|1|7 Reviews (last 12 months)|This business does not respond to reviews
Hydraulics Store Sandton
Unclaimed Business
|1
7 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hydraulics Store Sandton is facing significant dissatisfaction across both in-store and online channels. Customers consistently mention frustration with product quality, particularly sneakers and apparel that reportedly peel, tear, or change colour after minimal wear. A recurring theme is the difficulty obtaining exchanges or refunds, with shoppers describing unanswered emails, undelivered online orders, and dismissive responses from staff and management. Many feel the premium pricing is not matched by either product durability or after-sales care, leaving a strong impression of poor accountability.
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|7 Reviews
Oct '25 - Sep '26
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceOM
Oatile M
1 reviews | Active since Aug 2020
18 Aug 2026, 13:54
Incorrect order delivered
“Hello Peter”, this is not customer service, this is customer ******ion. I placed my order online and ticked all the boxes you created in order for you to simplify your own convenience for selling your products, yet you failed at understanding my specifics on a system that you created for your own business pleasure. You either send me my full refund or exchange the product that meets my requirements as per my order, that you messed up. I am honestly not going to be liable for shipping costs as that should have been covered in my original order. And again let me remind you, AN ORDER THAT YOU MESSED UP!! Insincerely Yours Unsatisfied.
Helpful (0)
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Oatile M
1 reviews | Active since Aug 2020
18 Aug 2026, 13:54
Incorrect order delivered
“Hello Peter”, this is not customer service, this is customer ******ion. I placed my order online and ticked all the boxes you created in order for you to simplify your own convenience for selling your products, yet you failed at understanding my specifics on a system that you created for your own business pleasure. You either send me my full refund or exchange the product that meets my requirements as per my order, that you messed up. I am honestly not going to be liable for shipping costs as that should have been covered in my original order. And again let me remind you, AN ORDER THAT YOU MESSED UP!! Insincerely Yours Unsatisfied.
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Replies (0)CM
Cornelia M
1 reviews | Active since Feb 2026
23 Feb 2026, 17:37
They refuse to exchange my sneakers that was damaged after 1 wear
I'm writing to express my disappointment with the service I received at your store. I recently purchased sneakers from your store, but unfortunately, they got damaged after 1 wear I send them back to the store, but you refuse to exchange them. I was hoping to get exchange , but was told that the damage is normal because it's a handmade and not 100%, I understand that store policies can be strict, but I believe customer satisfaction is important. Since the sneaker is expensive I was not expecting this kind of poor quality and damage after 1 wear I'd appreciate it if you could look into this matter and consider an exchange or refund. @Hydraulics store
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Cornelia M
1 reviews | Active since Feb 2026
23 Feb 2026, 17:37
They refuse to exchange my sneakers that was damaged after 1 wear
I'm writing to express my disappointment with the service I received at your store. I recently purchased sneakers from your store, but unfortunately, they got damaged after 1 wear I send them back to the store, but you refuse to exchange them. I was hoping to get exchange , but was told that the damage is normal because it's a handmade and not 100%, I understand that store policies can be strict, but I believe customer satisfaction is important. Since the sneaker is expensive I was not expecting this kind of poor quality and damage after 1 wear I'd appreciate it if you could look into this matter and consider an exchange or refund. @Hydraulics store
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PHUMZILE N
1 reviews | Active since Feb 2015
9 Jan 2026, 15:28
Order not received
I have placed an online order in October today is the 09/01/2026 I have not received it, I have sent several emails requesting for help regarding this order but no reply. I want my money back or the item that I have ordered
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PHUMZILE N
1 reviews | Active since Feb 2015
9 Jan 2026, 15:28
Order not received
I have placed an online order in October today is the 09/01/2026 I have not received it, I have sent several emails requesting for help regarding this order but no reply. I want my money back or the item that I have ordered
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Anonymous
1 reviews | Active since Sept 2016
20 Nov 2025, 16:17
Product not as the description
Made an online purchase recently. The shoes I purchased came dirty and I wanted an exchange. I sent an email to *** and also filled an online contact form, it’s been over a week now and have not received no response.
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Anonymous
1 reviews | Active since Sept 2016
20 Nov 2025, 16:17
Product not as the description
Made an online purchase recently. The shoes I purchased came dirty and I wanted an exchange. I sent an email to *** and also filled an online contact form, it’s been over a week now and have not received no response.
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Hlulani N
1 reviews | Active since Apr 2024
1 Nov 2025, 02:27
Sneakers peel off
I bought a Karl Lagerfeld sneaker in July and literally wore it once. The silver design on the shoe started peeling. I have tried to communicate with no success. You cannot buy expensive shoes only for the shoe to get damaged within 3 months from one wear. Disappointed
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Hlulani N
1 reviews | Active since Apr 2024
1 Nov 2025, 02:27
Sneakers peel off
I bought a Karl Lagerfeld sneaker in July and literally wore it once. The silver design on the shoe started peeling. I have tried to communicate with no success. You cannot buy expensive shoes only for the shoe to get damaged within 3 months from one wear. Disappointed
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Patricia T
1 reviews | Active since Mar 2024
14 Oct 2025, 14:08
Bad service
On the 28th of September 2025, I placed an order of a T-shirt. Today it is the 14th of October 2025 and I have not received any form of communication or my order. 10 working days has passed and I have not received my order. I tried calling but no one answered the call. I called different branches/ stores and I was told they do not deal with online orders.
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Patricia T
1 reviews | Active since Mar 2024
14 Oct 2025, 14:08
Bad service
On the 28th of September 2025, I placed an order of a T-shirt. Today it is the 14th of October 2025 and I have not received any form of communication or my order. 10 working days has passed and I have not received my order. I tried calling but no one answered the call. I called different branches/ stores and I was told they do not deal with online orders.
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Wisani N
1 reviews | Active since Sept 2025
3 Oct 2025, 12:30
Bad treatment from one of the store managers
Since I’ve returned the shoes I bought from Antony morato and the manager told me to throw them inside the dustbin I wrote a review last month on the 11th September no response yet
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Wisani N
1 reviews | Active since Sept 2025
3 Oct 2025, 12:30
Bad treatment from one of the store managers
Since I’ve returned the shoes I bought from Antony morato and the manager told me to throw them inside the dustbin I wrote a review last month on the 11th September no response yet
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Replies (0)