Be 100% sure before you buy anything from this store/online.

I bought a pair of Shoes online of which I was looking forward to wear. Online they looked Navy, but on collection of these shoes, they turned out to be black.

I can acknowledge that I didn't read the description which did mention that they are black. Thus, I can acknowledge my fault. Perhaps the excitement of seeing these shoes in Navy on the picture got me carried away. But the lighting, in the picture, I really thought they Navy.

The people where extremely unhelpful, I tried calling their management to explain my situation. Everyone just re-iterated "No refund on Sale items". They only came back to me via whatsapp messages, and email. Which i dont think is professional or personal. To me, that shows no interest to client satisfaction. I then proceeded to send an email to Jade Anderssson which is the manageress, who came back to me and apologise that she will be unable to assist me (via email). When I asked for someone to contact me so that they can hear my story out. It was a blatant mistake on my behalf, but now it seems as if I am forced to wear something that I am not happy with/or dont want.

I brought this to the managers attention at Eastgate on Friday 26/08/2022 and i had Jade only come back to me on the Thursday late 01/09/2022.

I didn't even collect these shoes, they are still at their Eastgate store. Cause i wasn't happy collecting something that I dont want.

So if you are purchasing anything from this Hydraulics, make sure that you do not purchase anything before trying it out and making a 100% sure that the item is really what you want. Because thereafter, no one will assist you. I didn't find anyone professional to assist me in having my mistake attended too.