EA
Edwina A
1 reviews | Active since Apr 2020
13 Jun 2020, 19:58
Unhappy Client
Hellopeter i paid this internet service provider via my Nedbank app as i do every month and emailed the proof of payment to the email adress they gave me. I made payment on the 2nd of June 2020 ,emailed the proof of payment and on the 8th of June they disconnected the service and is requesting proof of payment again. They sent me a email after i contacted them as to why they disconnected the service and says they noted payment made on June the 2nd 2020. The service is still disconnected and iam very unhappy in their service cause its the 2nd time it happens .please assist. Kind regards.
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Edwina A's updateReviewer Update
15 Jun 2020, 17:46Hellopeter so i went to the bank today to get proof of payment of June2020 , i emailed it to Hx systems, internet provider. Then i hear i didn't made payment for April of which i did and emailed the proof again just now. I emailed proof of payment for May 2020 as well upon which they tell me i must pay reconnection fee of R200 . How can i pay reconnection fee if paid before due date and sent proof of payment . Its not my problem that they didnt detect the payments made. I want the service to be connected as i had spent lots of data on going back and forth with this internet service and the funny thing is if i was so behind with payments how come they only disconnect the service in June 2020? Then they tell me via email the matter will be dealt with only on Wednesday! This is ridiculous!
EA
Edwina A's update15 Jun 2020, 17:46
Reviewer Update
Hellopeter so i went to the bank today to get proof of payment of June2020 , i emailed it to Hx systems, internet provider. Then i hear i didn't made payment for April of which i did and emailed the proof again just now. I emailed proof of payment for May 2020 as well upon which they tell me i must pay reconnection fee of R200 . How can i pay reconnection fee if paid before due date and sent proof of payment . Its not my problem that they didnt detect the payments made. I want the service to be connected as i had spent lots of data on going back and forth with this internet service and the funny thing is if i was so behind with payments how come they only disconnect the service in June 2020? Then they tell me via email the matter will be dealt with only on Wednesday! This is ridiculous!