1 reviews | Active since Feb 2017
Onsite Customer support sucks and Mikrotik antenna fails after 1 year and 4 weeks.
<p>After my internet stops working sunday afternoon I take the measure of phoneing Hx-system for support the very next day monday morning, Tech support informs me that they can not connect to my system and i am tod to confirm that the system has power, Fair request that evening i go home and make sure the system is powered(I test this using a Multi-meter), so i phone tech support or the gent on standby and he inform me he cannot connect too my system but he will arrange a lady to contact me the next morning to arrange a site visit which duly happens the tuesday. Now this is where things start going wrong!!! the lady emails me and says she would like to arrange a appointment for that coming Thursday 15:00, now i am irratated and keep my cool but sturnily ask how it is possible that a service provider can only assist me Thursday, and i go on to inform the lady that nobody is at home during the day and i would need after hours support, so the very next mail i recieve, I am kindly appoligised too that Thurs day was a error and she could arrange the meeting on wednesday at 15:00(By now I am about loose my ****) Ok so i reply and say dear lady as per my previous mail nobody is home at 15:00(Normal people have to work you know). No reply for approx a hour and so i pick up the phone and phone the lady, after some back and forth we aggree on tech support on wednesday evening at 17:00. Now this is where everything goes wrong, a kind lady from Hx-systems phones me at 15:40 appox.wed and first asks me if we can make the appointment earlier I say probably by 15min or so as i have arranged to leave work early and i was in fact on my way out of the office, she says great she will tell the tech to wait for me. Awesome but was i wrong barely do i get to my car and here comes the call from the same lady to inform me that the tech will not be able to make it at 17:00 as originally promised, so we arrange an appointment for 19:30 which come and goes. At 19:50 i am on the phone to the standby guy which says he will need to contact the tech and come back to me, a couple of minutes later he calls back informing a tech is on his way and will be there in ten minutes. So the tech arrives and starts to test the unit which he kindly informs me is faulty as he has tried to reset it multiple times with no luck, he say to me that the office will contact me cause he cant say if the unit is still under warranty or not, Thursday comes and around 10am i get a mail with a quote for R990 for a extended warranty and a extended warranty Aggreement. I am fuming at this stage why do i want extended warranty, I just want my current antenna repaired not a warranty!!! and does Hx-systems not ask themselves why an antenna fails after just one year so now i am either forced to take and extended warranty or fork out R2700. to replace the antenna. I am really disgusted that i have been sold a inferior quility product and then the supplier is not even prepaired to come to the party to give me a quote to either repair or even try to contact Mikro-tik and see if they can replace the unit under warranty. The old saying that i will stand behind my product does not excist with this company.</p>
I would like to say that Hx systems is a company that has proved me wrong!! Initially I thought they were just one of those companies that couldn't meet there commitments after signing a person up, after my initial post I was contacted by Johan(whom I assume to be the managing Director) from Hx, which committed to having my issues sorted out and today I can proudly say that all my issues have been sorted, I hope Johan and his team will keep up the great service and commitment they pride themselves in, and that they will prove that a small companies CAN!!! teach some big companies a thing or two, This is a great company as they show that they are serious about their business and are prepared to admit that they too can also make mistakes and it’s not what defines them as a company but what they do to correct there mistakes and I will keep recommending there services to friends and family. KEEP UP THE GREAT SERVICE.
I would like to say that Hx systems is a company that has proved me wrong!! Initially I thought they were just one of those companies that couldn't meet there commitments after signing a person up, after my initial post I was contacted by Johan(whom I assume to be the managing Director) from Hx, which committed to having my issues sorted out and today I can proudly say that all my issues have been sorted, I hope Johan and his team will keep up the great service and commitment they pride themselves in, and that they will prove that a small companies CAN!!! teach some big companies a thing or two, This is a great company as they show that they are serious about their business and are prepared to admit that they too can also make mistakes and it’s not what defines them as a company but what they do to correct there mistakes and I will keep recommending there services to friends and family. KEEP UP THE GREAT SERVICE.