SP
Sarel P
1 reviews | Active since Jul 2016
23 Jul 2016, 17:46
Blundering Buffoons
<p>What a joke!</p> <p> </p> <p>I bought into the hype, listened to the misleading sales staff and moved my call centre to the HX wireless service.</p> <p> </p> <p>Their service was not as advertised. It may good for the occassional home user, but it's useless if you want to use it to run your business.</p> <p> </p> <p>The super friendly technical staff are technically *********** when it's time to deal with real issues, like: why is my uplink only 10% of what I'm paying you (a lot of money) for?</p> <p> </p> <p>Do not use this company if you value your business. The sales staff misrepresent their products. The technical staff then try to pacify you instead of delivering what was promised, probably in the hope that you will get used to their ******* service and accept it as the norm.</p> <p> </p> <p>The price you pay does not match the service you receive.</p> <p> </p> <p>There are much better wireless internet service providers around.</p> <p> </p> <p>Do your homework before you get involved with this bunch.</p> <p> </p>
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Hx-systems's replyOfficial
26 Jul 2016, 09:58Hi Sarel
We are very sorry to hear about the bad experience you had with HX-Systems. We would like to resolve the matter internally, but we are unaware of HX-Systems not recently being able to service a customer with a call centre in Strand. Neither do we find details of a Sarel Pienaar on our records. In fact, we successfully connected a call centre in Strand last week, but there is no Sarel Pienaar working at this business (as far as we are aware), and they are still a happy customer of ours.
If you would be so kind to provide your company details, and when this incident occurred, we will further investigate the matter and take the necessary actions.
We would also welcome a phone call to discuss where else we can improve.
Thank you in advance, and we value your feedback.
Customer Care Team
Best regards,
Hx-systems's reply26 Jul 2016, 09:58
Official
Hi Sarel
We are very sorry to hear about the bad experience you had with HX-Systems. We would like to resolve the matter internally, but we are unaware of HX-Systems not recently being able to service a customer with a call centre in Strand. Neither do we find details of a Sarel Pienaar on our records. In fact, we successfully connected a call centre in Strand last week, but there is no Sarel Pienaar working at this business (as far as we are aware), and they are still a happy customer of ours.
If you would be so kind to provide your company details, and when this incident occurred, we will further investigate the matter and take the necessary actions.
We would also welcome a phone call to discuss where else we can improve.
Thank you in advance, and we value your feedback.
Customer Care Team
Best regards,