1 reviews | Active since Oct 2016
After hours support
<p>After hours support is a joke. No connection for most of Saturday and no one is reachable for support. As others have logged similar complaints here today I can only surmise that the problem lies within the HX network. So much for keeping your systems online. If this is a problem with your service provider, then INFORM YOUR CLIENTS. </p> <p>You have lost one client to your local competitor today</p>
Hi dpieterse3284
We apologise for the delayed response, but focus on our internal process for resolving client issues - mail to the support helpdesk or a call to our after hours support. Hello Peter is only consulted when we receive notifications from them, and for some reason in your case, we have not received anything when you posted on their platform.
Please would you be able to provide more info or your HX account number that we can make contact to see if we can resolve any problem you might have with our service delivery.
HX.Team
Hi dpieterse3284
We apologise for the delayed response, but focus on our internal process for resolving client issues - mail to the support helpdesk or a call to our after hours support. Hello Peter is only consulted when we receive notifications from them, and for some reason in your case, we have not received anything when you posted on their platform.
Please would you be able to provide more info or your HX account number that we can make contact to see if we can resolve any problem you might have with our service delivery.
HX.Team