Trash Service

<p>My phone went in for repairs last year, the feedback that came back was that the phone is beyond repairs, however, i still needed to pay a service fee of R350.00, which i paid only this year. I phoned MTN to inform them of the payment but one of their consultants told me the phone had been "quarantined" since i took long to pay the service fee. Now i'm trying to get a refund on the R350.00, they have been sending me from Pillar to post since the beginning of May, what's worse, the staff doesn't seem to be clued up with their own internal processes. I have just received a call from a certain Ms Maseko, who instead of helping me, was just determined to remind me that i paid the money late so that's why i have to wait longer, for my refund claim to be finalized. </p>