Poor service

<p>I went to MTN repair centre at Midrand on 15/02/2017 for a Samsung Galaxy Note 5 that has a charging issue. The consultant brought a charger to the front desk and the phone was charging fine. He suspected my cable could be the problem. He booked the phone in to check the cable and the battery. I didn’t get any update until I call on the 21/02/2017 to find out.</p> <p> </p> <p>I was told my phone is ready for collection, when I got there, they said the phone was not repaired due to water damage they claim to have picked/found.</p> <p> </p> <p>I’ve asked a simple question of which they’ve failed to answer.</p> <p>“If the phone was/is damaged why is it charging with another charger?”</p> <p>All I was shown was rusty old pictures, which didn’t make sense to me.</p> <p> </p> <p>The repair centre has a backlog and they are trying to reduce this by shifting the blame to me.</p> <p>Please assist to find out what exactly is happening or why a damaged phone can still charge with other charged. And if my charger is damaged, why are they now claiming a liquid damage in the phone itself?</p> <p> </p> <p>The IMEI Number of the device in question is: ********** ********** 9<br /> </p> <p>The person I spoke to is:</p> <p>Suyash Kowlaser</p> <p>Email: ********** <br /> </p> <p> </p>