Faulty device

Item: Hvrc Repairs
Rating: 1

Good morning MTN I am Mrs LM Steyn, we bought a Mobicel Cherry Tablet on the 25/26 June 2016 at Pepcell Parow Centre. We had the Tablet 1week and 3 days and the device just shut down and would not switch on again. We went on the 6/7/2016 to Pepcell Vangate Mall to hand in the device, only to find about 4 of the same complaints and handins before us. When we spoke to the consultant Siya, she admitted that the devices are all faulty and we would have to wait 1-6weeks for repairs. How can there be repairs on faulty devices that are constantly being returned. On the 13/7/2016 we returned back to the shop and there were no more such devices on the shelves, we acquired as to why this is so and we were told at Pepcell vangate that this device is being discontinued. BUT we still have to wait 1-6 weeks for a refund. This is unacceptable, why must we wait this long for a refund on a device that is faulty and that we do not want any longer. How can you have a device for 1week and 3 days and it has to go in for repairs. It is now almost 3 weeks, we received no sms or courtesy call or email or nothing as to the progress of this. I want to know how far you are with the protocol so that we can get our refund ASAP. WE DO NOT WANT THE DEVICE OR ANY OTHER DEVICE FOR THAT MATTER. The attachment with is the proof of the device being handed in.

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