Very bad service.

We moved to Kosmos Villa in October 2015. We moved to a flat which is so dirty, broken door,no light and the list goes on. We have submitted an inspection form on the first week of October 2015 and got no response. I sent a follow up email in November 2015 asking when will the flat be fixed, I was told that there's no attachment. I then attached the inspection again and explained that I did attach the form. Again there was no response. I have been sending emails and getting responses which leads nowhere. We were just told recently that our flat is owned by Huurkor commercial. We were never told about it at all! I asked for details of the person who's responsible I was just given a name and number. I asked for an email address and till today I did not receive it. How long should we pay for this cap? ! I have recently learned that the previous tenant stayed here with the very same condition. Bare in mind that this flat was like this when we viewed it in September2015. Nothing has been fixed!!!!! I am taking this ford to the OMBUDS man. We can't take this anymore. If we didn't pay rent Huurkor would be breathing down our necks. BAD SERVICE!!!!!