Based on recent customer reviews, Huurkor is receiving overwhelmingly negative feedback from tenants and property owners across the Pretoria area. Customers consistently mention difficulties recovering rental deposits, unexplained or disputed charges including legal and admin fees, and a recurring theme of poor communication from portfolio managers and maintenance staff. Reviewers raise concerns around unresolved maintenance issues, inspection processes that exclude tenants, and a perceived lack of accountability when disputes arise. Several reviews describe interactions as unprofessional, with specific agents named as unresponsive or dismissive when tenants seek clarity or resolution.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Huurkor
How is Huurkor rated on Hellopeter?
Hellopeter has tracked Huurkor across 370 reviews. Huurkor hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Huurkor? Write a review to help others decide.
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Extremely Dissatisfied
I am extremely disappointed with the way Huurkor has handled my rental deposit refund. This matter has been ongoing since July 2026, and despite numerous follow-ups and requests for escalation, I have received inadequate feedback and no proper resolution. My rental deposit amounted to R4,822.50, and I dispute the damages and deductions made against it. I was not invited to participate in the exit inspection, and I have not received sufficient supporting documentation for the damages claimed. I also have evidence of the condition in which the property was left. I am particularly concerned about the lack of professionalism and accountability. My concerns have not been properly addressed, and my request to escalate the matter was refused. I was instead told to contact ISMetering directly, despite them being Huurkor's subcontractor. It should not be my responsibility to follow up with Huurkor's service providers. I expect Huurkor to urgently provide a detailed breakdown and supporting documentation for all deductions, address my concerns regarding the inspection, and process any outstanding refund due to me. I have made every effort to resolve this matter directly, but I remain dissatisfied with the handling of my complaint and expect it to be escalated to senior management for urgent resolution.
1 reviews | Active since Sept 2026
Extremely Dissatisfied
I am extremely disappointed with the way Huurkor has handled my rental deposit refund. This matter has been ongoing since July 2026, and despite numerous follow-ups and requests for escalation, I have received inadequate feedback and no proper resolution. My rental deposit amounted to R4,822.50, and I dispute the damages and deductions made against it. I was not invited to participate in the exit inspection, and I have not received sufficient supporting documentation for the damages claimed. I also have evidence of the condition in which the property was left. I am particularly concerned about the lack of professionalism and accountability. My concerns have not been properly addressed, and my request to escalate the matter was refused. I was instead told to contact ISMetering directly, despite them being Huurkor's subcontractor. It should not be my responsibility to follow up with Huurkor's service providers. I expect Huurkor to urgently provide a detailed breakdown and supporting documentation for all deductions, address my concerns regarding the inspection, and process any outstanding refund due to me. I have made every effort to resolve this matter directly, but I remain dissatisfied with the handling of my complaint and expect it to be escalated to senior management for urgent resolution.
1 reviews | Active since May 2026
Stay away
Looking for places to rent and started to reach out to them. First I called and was told they'd let me know when next the agent would be there - no follow-up call. Then via WhatsApp where they are even less helpful and rude, no one works over the weekends so we're expected to take off from work to accommodate them during the week. Glad I took a look at the reviews before continuing with them. Will definitely not be doing any business with these people who clearly have no sense of what customer service or ethical practice is. Stay away
1 reviews | Active since May 2026
Stay away
Looking for places to rent and started to reach out to them. First I called and was told they'd let me know when next the agent would be there - no follow-up call. Then via WhatsApp where they are even less helpful and rude, no one works over the weekends so we're expected to take off from work to accommodate them during the week. Glad I took a look at the reviews before continuing with them. Will definitely not be doing any business with these people who clearly have no sense of what customer service or ethical practice is. Stay away
1 reviews | Active since Mar 2022
Worst service to date
I have been renting with this agency for a year now, for a period of 10 months I was not being charged for parking and a month of February a lady moved in and was charged for parking and she logged a complaints and the caretaker Mike, decided that he would dispute her matter by involving me in an issue that I had already explained to Mike that I was provided the key at the office and was told that they do not have an additional key for the small gate that does not need payment I have been making a follow-up with Cynthia Letlape four weeks and she promised that I will not be charged the 3600 and to my surprise I end up being charged that amount I paid the money as it was affecting my credit score and and Cynthia had promised multiple times to me and my parent that she will have a sit down with management and Mike and only to be told a different story by Mike this is the worst rental agency to date
1 reviews | Active since Mar 2022
Worst service to date
I have been renting with this agency for a year now, for a period of 10 months I was not being charged for parking and a month of February a lady moved in and was charged for parking and she logged a complaints and the caretaker Mike, decided that he would dispute her matter by involving me in an issue that I had already explained to Mike that I was provided the key at the office and was told that they do not have an additional key for the small gate that does not need payment I have been making a follow-up with Cynthia Letlape four weeks and she promised that I will not be charged the 3600 and to my surprise I end up being charged that amount I paid the money as it was affecting my credit score and and Cynthia had promised multiple times to me and my parent that she will have a sit down with management and Mike and only to be told a different story by Mike this is the worst rental agency to date
1 reviews | Active since Apr 2011
Unfair R1400 legal fees & R200 message fee
Bad service at Huurkor and Nicol Jacob’s gives bad service. I had to unfairly pay R1400 Legal fees without proper process being followed by Huurkor & had to pay R200 for a message that was sent by Huurkor that is not in the rules.
1 reviews | Active since Apr 2011
Unfair R1400 legal fees & R200 message fee
Bad service at Huurkor and Nicol Jacob’s gives bad service. I had to unfairly pay R1400 Legal fees without proper process being followed by Huurkor & had to pay R200 for a message that was sent by Huurkor that is not in the rules.
1 reviews | Active since Apr 2011
Unfair penalty and legal fees
Please note that Huurkor charges unfair fees when they are following up on payment of levies without giving a chance to arrange repayments. I got charged as follows : (1.) R700 for a letter from the lawyers (2.) R200 for sending an email to ask for payment This is unfair and when I try to tell the portfolio manager Nicol Jacobs it always falls on deaf ears.
1 reviews | Active since Apr 2011
Unfair penalty and legal fees
Please note that Huurkor charges unfair fees when they are following up on payment of levies without giving a chance to arrange repayments. I got charged as follows : (1.) R700 for a letter from the lawyers (2.) R200 for sending an email to ask for payment This is unfair and when I try to tell the portfolio manager Nicol Jacobs it always falls on deaf ears.
1 reviews | Active since Aug 2017
WATSTE OF TIME AND UNPROFESSIONAL
They have the worst agents. I had the unfortunate pleasure of having to deal with Dumisani. where to start?? Poor communication: He will request documents and you will send him. He will come back 3 days later and ask for same documents and you will share with him again. He will come back after a week and tell you that he has not received your documents. You will send AGIN and then he will tell you he recived your documents a week ago, he does not know why it has not been processed. He will send a whatsapp at 20:01 on a Tuesday and tell you to come and view at 09:00 on a wednesday. Like you do not have to make arrangements at work You will send him whatsapp telling him you cant make 9am because you have to go to office first and make arrangemtns. He will not reply you. You will call him at 09:11to let him know you on the way and he will say you not serious and hang up on you. All that up and down for absolutely NOTHING. PLEASE STAY AWAY FROMM THEM. YOU ARE GONG TO WASTE YOUR TIME.
1 reviews | Active since Aug 2017
WATSTE OF TIME AND UNPROFESSIONAL
They have the worst agents. I had the unfortunate pleasure of having to deal with Dumisani. where to start?? Poor communication: He will request documents and you will send him. He will come back 3 days later and ask for same documents and you will share with him again. He will come back after a week and tell you that he has not received your documents. You will send AGIN and then he will tell you he recived your documents a week ago, he does not know why it has not been processed. He will send a whatsapp at 20:01 on a Tuesday and tell you to come and view at 09:00 on a wednesday. Like you do not have to make arrangements at work You will send him whatsapp telling him you cant make 9am because you have to go to office first and make arrangemtns. He will not reply you. You will call him at 09:11to let him know you on the way and he will say you not serious and hang up on you. All that up and down for absolutely NOTHING. PLEASE STAY AWAY FROMM THEM. YOU ARE GONG TO WASTE YOUR TIME.
1 reviews | Active since May 2021
They Can't Even Get the Keys Right - Do Not Trust Them With Your Property
Huurkor's incompetence is staggering. Imagine ending a rental mandate only to find out the keys they give you don't even open the door to your own home. This was my reality. On top of this logistical nightmare, I found damage in the property that they either caused or ignored. Their two most basic jobs are to manage access and protect the property. They failed at both. I had to terminate our agreement immediately. Save yourself the hassle and property damage. Look elsewhere.
1 reviews | Active since May 2021
They Can't Even Get the Keys Right - Do Not Trust Them With Your Property
Huurkor's incompetence is staggering. Imagine ending a rental mandate only to find out the keys they give you don't even open the door to your own home. This was my reality. On top of this logistical nightmare, I found damage in the property that they either caused or ignored. Their two most basic jobs are to manage access and protect the property. They failed at both. I had to terminate our agreement immediately. Save yourself the hassle and property damage. Look elsewhere.