Unprofessional behaviour

I am writing today to complain of the poor service and unfair treatment I received from your Chani Smith from Huurkor Property on the 17 February 2016, I was treated with disrespect and awful approached by a representative of Huurkor<br> Chani Smith received my email and call from me on the 1st of February 2016 that i transferred my rent funds to the incorrect account number, and also called and spoke to Thandeka/ Patrica if she received my email and could she please call me back for feedback which she never did, i have arrangement with the bank to pay into the correct account in 7 days and since she never called back i automatically assumed everything was in ordered and the bank made my payment, it was only on the 17 of February i got an email from Chani Smith that my electricity was switched off because i did not pay my rent and was late for payment . I called Huurkor and spoke to a lady called Thandeka, and presented myself as the woman who made arrangement to pay late as i transferred rent funds into the wrong account, she presented herself as if she remembered me and i asked why they switched off my electricity and how come they did not let me know or confirmed as discussed