1 reviews | Active since Sept 2014
Total lack of service
<p>I saw an ad for a property they have advertised on the internet, and since Monday (19th of September) I have been trying to view the property. Since then I have called each and everyday and spoke to Denise, Angelique and Antoinette to get a viewing date and time but to no avail. All 3 these ladies took my contact number and e-mail address but I have received absolutely no communication from them. I have called and complained multiple times each day, sent mails and online requests but nothing... They advised me that they are struggling to get hold of the current tenant but they will advise me when they get hold of him? I wish I could have a chat with the owner to make him aware that as from the 1st of October there will be no tenants in the apartment. This is ridiculous! They are providing no service at all and have no people s****s. And worst of all we are very interested in the property but guess it's time to move on...</p>
Good day
We apologize for the experience you had with Huurkor Hatfield, I am sure there is a reasonable explanation that they did not contact you, I will follow this matter up and have someone phone you asap to view the unit.
Regards
Good day
We apologize for the experience you had with Huurkor Hatfield, I am sure there is a reasonable explanation that they did not contact you, I will follow this matter up and have someone phone you asap to view the unit.
Regards
On behalf of Huurkor Hatfield we would like to apologise for the misunderstanding. Denise and Antoinette have both been trying to get hold of the current tenant of the mentioned property, unfortunately he is not responding to any of our calls, messages or emails. We are not permitted to enter the property without his permission, therefor we have not been able to arrange to take any clients to view the property, the owner is well aware of the situation. I can assure you that the client will be contacted, as previously explained, as soon as we can arrange access.
On behalf of Huurkor Hatfield we would like to apologise for the misunderstanding. Denise and Antoinette have both been trying to get hold of the current tenant of the mentioned property, unfortunately he is not responding to any of our calls, messages or emails. We are not permitted to enter the property without his permission, therefor we have not been able to arrange to take any clients to view the property, the owner is well aware of the situation. I can assure you that the client will be contacted, as previously explained, as soon as we can arrange access.
I posted this complaint on Monday, 2 messages back full of promises - and still not a single call or mail at all????????? Well, the tenant must have dissapeared and left all his belongings there as he needs to be out by tomorrow for the apartment to be able to stand vacant for the next 10 years. What I do not understand - is'nt it your work to get tenants in the listings you have? So why were you not able to drive to the apartment in the past 2 weeks and talk to the current tenant so that the owner gets the service that he was promised? I feel we were eager and willing to move in tomorrow and now?????
I posted this complaint on Monday, 2 messages back full of promises - and still not a single call or mail at all????????? Well, the tenant must have dissapeared and left all his belongings there as he needs to be out by tomorrow for the apartment to be able to stand vacant for the next 10 years. What I do not understand - is'nt it your work to get tenants in the listings you have? So why were you not able to drive to the apartment in the past 2 weeks and talk to the current tenant so that the owner gets the service that he was promised? I feel we were eager and willing to move in tomorrow and now?????
See the property is still available and urgent?????????????????? Still no call? Sent you a mail and 2 voicemails this morning as well? CAN YOU PLEASE CONTACT ME WITH A TIME TO VIEW THE PROPERTY? Or please provide the owners contact details. This is totally unacceptable and highly unprofessional.
See the property is still available and urgent?????????????????? Still no call? Sent you a mail and 2 voicemails this morning as well? CAN YOU PLEASE CONTACT ME WITH A TIME TO VIEW THE PROPERTY? Or please provide the owners contact details. This is totally unacceptable and highly unprofessional.
Good day
Please note that there is a problem with our Hatfield Branch telephone lines, I will forward your details to them and ask that they communicate with you via e-mail.
Regards, Jessica @ Huurkor
Good day
Please note that there is a problem with our Hatfield Branch telephone lines, I will forward your details to them and ask that they communicate with you via e-mail.
Regards, Jessica @ Huurkor