Incompetence at its level best

I am not pleased with the arrogance from the staff at Huurkor. I have requested repayment of my deposit on the water account for Matlabas 5 unit 36 but i have been taken from pillar to post. There was a change of administrators and they now told me to claim the funds from the new administrators but the new people do not have any of my details and did not receive any funds from Huurkor. Can someone please assist?