Huurkoor

If it was possible for me to rate a service provider -0 that would be the score.

Today the unit above mine flooded into my unit as I stay on the ground floor at 11h30 in the morning I called the agent who deals with Kosmos Villas of the issue and she just with no care said she will contact the maintenance guy to assist about 20 minutes later the water from the above unit was coming through so many cracks in the slate it was a nightmare my other question was how was this place built and approved and water comes through the walls anywho I kept calling Huurkor and the maintenance guy to assist as the tenant above is not home eventually the maintenance guy told me how to shut the water valve to stop the water. But by then my unit was already flooded and the electricity tripped from the water that went into one electrical socket in the light bulb. I sat waiting for assistance from them all day they never came at some point Huurkor even stopped answering my calls its 18h21 still no one has come. We then got our own guy out around 4pm to come help us get power which I know we won't even be reimbursed for at this point it was clear that they were not bothered. The guy who caused the incident was remorseful and sent ladies to come clean for us and try sort out all the water but still no electricity and no response to my calls or emails from them. These same people are very poor with maintenance generally when you ask for assistance I have cases where I logged for assistance and months later still no help but try make rent short apart from getting crazy penalty fees charged to you they will switch off your lights and water so fast before you can even blink.

They funny part is when you start the journey with them they are so nice and understanding to everything then few months later they will show you who they really are *********** and very rude people who care nothing about tenants but the rental amount only!

Whatever you do avoid getting into a contract with Huurkor they are very bad and don't give a damn about clients and client care! Appalled at how rude these people are and how they just don't give a rats ass about people!