Extremely Dissatisfied

I am extremely disappointed with the way Huurkor has handled my rental deposit refund. This matter has been ongoing since July 2026, and despite numerous follow-ups and requests for escalation, I have received inadequate feedback and no proper resolution.

My rental deposit amounted to R4,822.50, and I dispute the damages and deductions made against it. I was not invited to participate in the exit inspection, and I have not received sufficient supporting documentation for the damages claimed. I also have evidence of the condition in which the property was left.

I am particularly concerned about the lack of professionalism and accountability. My concerns have not been properly addressed, and my request to escalate the matter was refused. I was instead told to contact ISMetering directly, despite them being Huurkor's subcontractor. It should not be my responsibility to follow up with Huurkor's service providers.

I expect Huurkor to urgently provide a detailed breakdown and supporting documentation for all deductions, address my concerns regarding the inspection, and process any outstanding refund due to me.

I have made every effort to resolve this matter directly, but I remain dissatisfied with the handling of my complaint and expect it to be escalated to senior management for urgent resolution.