Dishonest ****mer rental company

I’m writing this on behalf of my sister, who recently had an awful experience with this rental agency. As someone who supported her throughout the process, I witnessed firsthand how unprofessional and ********* their conduct was.

My sister vacated the property on 31 March 2025 and followed every step required for the refund of her deposit. She returned the keys, sent all necessary documentation, and even shared clear photos and videos showing that she left the apartment in good condition. Unfortunately, the inspection could not be done in her presence because her moving truck was delayed — something she immediately communicated.

She followed up multiple times, starting from 8 April, and received little to no meaningful response. When she finally got through to someone on 5 May, she was told her deposit was “on hold” while they waited for feedback from maintenance. No further details or timelines were provided. When she pushed for answers via email, she was blocked from sending emails to their official account. Who blocks a tenant for simply requesting what’s rightfully owed to them?

Eventually, they refunded her only 39% of her deposit, with no breakdown or explanation for the deductions. This goes against the Rental Housing Act, which clearly states that the deposit must be returned with interest and that any deductions must be backed by proper documentation and done within 7 to 14 days.

The worst part is — this is not an isolated incident. Other tenants who’ve had similar experiences with this agency have also decided to take action by reporting them to the Rental Housing Tribunal and the PPRA.

As a sister, watching someone go through this level of stress and exploitation was infuriating. Tenants deserve transparency, respect, and legal compliance — this agency offered none of those things.

I strongly advise anyone looking for a place to think twice before working with them.