Complaint: Termination of water supply: Paarl Complex, Pretoria: 15 August 2024.

Complaint: Termination of water supply: Paarl Complex, Pretoria: 15 August 2024.

Huurkor, managing agent in Pretoria deemed it appropriate to close and lock the water supply to my unit at Paarl on 15 August 2024. I requested an explanation via email and attached the invoice and proof of payment made within the time of 3 August 2024 (payable on 7th Aug 2024). To deny someone water is *******, and I expected a response within three days of dispatching the email. I have pointed out that I will report this to Hello Peter and other relevant structures. No response was received, not even an acknowledgement of receipt. They did not answer my questions about the reason for the termination of the water supply, the enabling regulatory framework (enabling authority), how I was notified before the termination, and whether they would pay the costs of the plumber sent out. Subsequently, the lock was removed hours later without any apology or reason for communication.