Appauling Service form Huurkor Hatfield

From the day we moved in we had issues with Huurkor. Once again no feedback provided from anyone at Huurkor. It is saddening that the standards in South Africa has been lowered to this extent where the prior tenant has to send follow-up emails and make follow-up calls just to receive feedback. Huurkor expects prompt payment prior to the move-in and assistance with random inspections, but the favour can't be returned.

Since my move-in day Huurkor has left a sour taste in my mouth, from the dirty apartment (move-in day), an uphill battle to get the extraction van fixed (in the bathroom with no windows, rendering the bathroom useless), and once again the uphill battle to obtain my deposit money.

It took two (2) weeks for Angelique to revert back with an indication that the move-in and move-out inspections were compared (Friday 11 Aug - 14 days to compare to inspection sheets), this only due to my numerous phone calls and emails. I am aware that there was one (1) vacation day, leaving the agent only nine (9) days to make the comparison, it doesn't seem to unreasonable to expect this to be completed within one (1) week.

I have never in my life had to wait and fight this hard to be refunded. With all other agencies the repayment took place within one (1) week from the move-out date.

Please provide feedback to the below email, e.g. indicate payment day (as confirmed with Angelique this will no later than Friday, 18 August latest). Three (3) weeks from my move-out date, 29 June.

According to law feedback and or payment should be provided within 7 working days. If I don't get my money or vailuable feedback of why my money is being withheld, I'm getting in contact with my lawyers and the ombudsman. It's not just about the money anymore, but to take a step against this service for everyone out there sitting in the same boat.