ABSOLUTELY INEFFICIENT

I’m a student looking for accommodation for 2019. I received a listings document from Huurkor Hatfield on 23 October 2018. They send me the contact details of the tenants occupying the units I want to view. I message on of the tenants and she completely ignores all my messages and the other tenants phone was not working so I email Huurkor Hatfield and inform them of all of this and they told me they would try contact the tenants or send out an inspector so see why they aren’t responding. I wait for a response and email them several times after and I receive no response. I go into the office now and both units are not available now. I DO NOT UNDERSTAND HOW OTHER PEOPLE COULD SECURE THESE UNITS WHEN I COULDNT EVEN GET A VIEWING! They could not account for not responding to any of my emails. THEY ARE INEFFICIENT AND HONESTLY NEED TO IMPROVE THEIR COMMUNICATION TOWARDS CUSTOMERS! EXTREMELY UNHAPPY