1 reviews | Active since May 2015
Terrible shoes, terrible service
I have put my full complaint at [URL Removed]<br> I am completely shocked by Hush Puppies and Barbara's lack of customer support and service, especially. My job is a desk job. I put those shoes on in the morning on Monday, went to work, sat at my desk, walked around very slightly and drove home. To then tell me the shoes have begun to wear so you can't exchange it shows a deeper concerning problem related to quality of the brand. It is clear that the quality of HP is terrible. If we therefore accept that the shoes are of such bad quality that 8 hours of mostly being seated at a desk results in such terrible wear that they cannot be exchanged or refunded, this still poses another question. My colleagues at work have worn shoes for periods of much longer and never had a problem in exchanging or refunding them should problems arise at competitors. Why then would I buy HP when the quality is clearly terrible, and the service is even worse, making it impossible to refund them. My Company has a national and international bulletin board where I will post this complaint, with a reach of over 200 000 employees.
Thank you for the note attached. Apologies for the slow response but an internal investigation was necessary before responding.
In summary, it seems that while you only had the shoes for a couple days, the claim was rejected as there was no sign of poor workmanship or quality issues.
Despite abiding by the CPA, we would still have offered you a credit or voucher. However, our Barbara rejected the claim as the shoes were not in a saleable condition. We certainly would not put worn shoes back into stock for someone else to buy.
Barbara has since tried calling you thrice today but to no avail.
We regret the claims you have made of poor service and unfounded statements made by Barbara especially as these are not true.
Hush Puppies prides itself on excellent price:value and superior service and we will certainly stand by our product. Barbara offers up suggestions to help rectify your concerns.
Please contact Barbara at ***.
Sincerely,
Laurence
Thank you for the note attached. Apologies for the slow response but an internal investigation was necessary before responding.
In summary, it seems that while you only had the shoes for a couple days, the claim was rejected as there was no sign of poor workmanship or quality issues.
Despite abiding by the CPA, we would still have offered you a credit or voucher. However, our Barbara rejected the claim as the shoes were not in a saleable condition. We certainly would not put worn shoes back into stock for someone else to buy.
Barbara has since tried calling you thrice today but to no avail.
We regret the claims you have made of poor service and unfounded statements made by Barbara especially as these are not true.
Hush Puppies prides itself on excellent price:value and superior service and we will certainly stand by our product. Barbara offers up suggestions to help rectify your concerns.
Please contact Barbara at ***.
Sincerely,
Laurence