NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Hush Puppies Retail
How is Hush Puppies Retail rated on Hellopeter?
Hellopeter has tracked Hush Puppies Retail across 75 reviews. Hush Puppies Retail hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Hush Puppies Retail? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
I would like to formally escalate a complaint regarding a pair of Hush Puppies school shoes that I purchased from the Kingmead store in Pietermaritzburg in January this year
I would like to formally escalate a complaint regarding a pair of Hush Puppies school shoes that I purchased from the Kingmead store in Pietermaritzburg in January this year. After only six months of normal school use, the soles on both shoes have cracked. I returned the shoes to the Kingmead store, but my complaint was dismissed, and I was told that the damage was due to "wear and tear." School shoes are specifically designed for daily use by children, and it is reasonable to expect that they would last significantly longer than six months. The fact that both soles have cracked suggests a possible manufacturing or material defect rather than normal wear and tear. I purchased Hush Puppies because of the brand's reputation for quality and durability, and I am disappointed that my concerns were not taken seriously.
1 reviews | Active since Jul 2026
I would like to formally escalate a complaint regarding a pair of Hush Puppies school shoes that I purchased from the Kingmead store in Pietermaritzburg in January this year
I would like to formally escalate a complaint regarding a pair of Hush Puppies school shoes that I purchased from the Kingmead store in Pietermaritzburg in January this year. After only six months of normal school use, the soles on both shoes have cracked. I returned the shoes to the Kingmead store, but my complaint was dismissed, and I was told that the damage was due to "wear and tear." School shoes are specifically designed for daily use by children, and it is reasonable to expect that they would last significantly longer than six months. The fact that both soles have cracked suggests a possible manufacturing or material defect rather than normal wear and tear. I purchased Hush Puppies because of the brand's reputation for quality and durability, and I am disappointed that my concerns were not taken seriously.
1 reviews | Active since Jan 2016
hush puppy shoes
Bought a pair of shoes and the slip go to the side the whole time.Its bad because hou expect quality and then the quality of the shoe is very poor.
1 reviews | Active since Jan 2016
hush puppy shoes
Bought a pair of shoes and the slip go to the side the whole time.Its bad because hou expect quality and then the quality of the shoe is very poor.
1 reviews | Active since Mar 2009
Bad service
This review is for Hush Puppies Menlyn mall. Terrible service. Shop assistant has a bit of an attitude. Also slow and unresponsive to questions. She kept making comments about my shoes choices, e.g. "Are you running away from the price". It felt insulting, not sure if the comments were racially motivated because I'm indian, but I wont be going back there. In fact im put off from hush puppies as a brand.
1 reviews | Active since Mar 2009
Bad service
This review is for Hush Puppies Menlyn mall. Terrible service. Shop assistant has a bit of an attitude. Also slow and unresponsive to questions. She kept making comments about my shoes choices, e.g. "Are you running away from the price". It felt insulting, not sure if the comments were racially motivated because I'm indian, but I wont be going back there. In fact im put off from hush puppies as a brand.
1 reviews | Active since Jan 2026
Unsafe and Unreasonable Treatment of Customer – Woodmead Branch
My husband was inside the store actively shopping. I was standing stationary in one corner of the store with my two minor children seated in a shopping trolley. I was not moving through the store, causing disruption, or obstructing staff or customers. I remained inside the store solely due to legitimate safety concerns, as I did not feel it was safe to stand outside alone with two young children. I was instructed by a staff member to leave the store on the basis that trolleys were not permitted. I wish to place on record that no signage was displayed on the store window, entrance, or inside the premises indicating that trolleys are prohibited. This policy was therefore not reasonably communicated to customers. A male staff member acknowledged my safety concerns and appeared understanding; however, he stated that the cashier would “make a noise” if I remained in the store. Shortly thereafter, the cashier spoke sternly and dismissively to her colleague, insisting that we leave the store immediately. No reasonable accommodation or alternative solution was offered. Expecting a parent to leave a retail premises and stand outside alone with minor children is unreasonable, unsafe, and contrary to basic duty-of-care principles, particularly in a high-crime environment. The conduct of the cashier was intimidating and unprofessional and reflects a failure in customer service standards, staff training, and the reasonable consideration of child safety. This treatment caused unnecessary distress and was entirely inconsistent with the standards expected of a national retail brand.
1 reviews | Active since Jan 2026
Unsafe and Unreasonable Treatment of Customer – Woodmead Branch
My husband was inside the store actively shopping. I was standing stationary in one corner of the store with my two minor children seated in a shopping trolley. I was not moving through the store, causing disruption, or obstructing staff or customers. I remained inside the store solely due to legitimate safety concerns, as I did not feel it was safe to stand outside alone with two young children. I was instructed by a staff member to leave the store on the basis that trolleys were not permitted. I wish to place on record that no signage was displayed on the store window, entrance, or inside the premises indicating that trolleys are prohibited. This policy was therefore not reasonably communicated to customers. A male staff member acknowledged my safety concerns and appeared understanding; however, he stated that the cashier would “make a noise” if I remained in the store. Shortly thereafter, the cashier spoke sternly and dismissively to her colleague, insisting that we leave the store immediately. No reasonable accommodation or alternative solution was offered. Expecting a parent to leave a retail premises and stand outside alone with minor children is unreasonable, unsafe, and contrary to basic duty-of-care principles, particularly in a high-crime environment. The conduct of the cashier was intimidating and unprofessional and reflects a failure in customer service standards, staff training, and the reasonable consideration of child safety. This treatment caused unnecessary distress and was entirely inconsistent with the standards expected of a national retail brand.
1 reviews | Active since Mar 2021
An exercise in how NOT defend your Brand and so alienate clients
A complaint i made was handled politely by a person with no name who effectively did not defend their brand .They were only interested in me to return to the product to the branch that i purchased the product from.As i travel extensively this was not an option. The response from the person ' with no name " at their HQ was less than satisfactory . When i broke contact with them they did not follow up to see if i was satisfied with their lack of response. I have used their products for many years. I will not in future if this is the level of interest that they exhibit in dealing with clients
1 reviews | Active since Mar 2021
An exercise in how NOT defend your Brand and so alienate clients
A complaint i made was handled politely by a person with no name who effectively did not defend their brand .They were only interested in me to return to the product to the branch that i purchased the product from.As i travel extensively this was not an option. The response from the person ' with no name " at their HQ was less than satisfactory . When i broke contact with them they did not follow up to see if i was satisfied with their lack of response. I have used their products for many years. I will not in future if this is the level of interest that they exhibit in dealing with clients