WN
Wimpie N

1 reviews | Active since Oct 2012

01 Oct 2018, 07:36

Is your return policy in line with the CPA?

Your return policy will make me never buy there again. I bought a pair at Eastgate the Saturday and at home realised the left foot (that I admittedly did not fit in store) was just a bit too tight and uncomfortable. I returned it the Thursday, unworn, in box with slip and was told no refunds, only store credit. When I asked if it was in line with the CPA I just got a shrug of the shoulders and a complete ignore from the manager. He made sure to occupy himself with other customers.

I found another pair that was ok and was a R100 cheaper. Did they refund me the R100 at least? Noooo. They said they will throw in a pair of socks to make up the diffs and guess what? I had to pay in! So I left there with a cheaper pair of shoes, another R40 out of pocket and a pair of overpriced (and uncomfortable) socks I really did not want.

Just not good enough! All other retailers has a lot more forgiving return policy and they will get my business. I can kick myself not reading here first. My first and last pair of Hush Puppies.........EVER..........You can tell that rude manager there to shove his shoes where the sun don't shine...

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Replies (1)
WN
Wimpie N's update02 Oct 2018, 15:13
Reviewer Update
Company contacted me and explained the company policy and the action they are taking. I am happy with the situation, for now. I will definately use them again now, based on the information received today, just with caution. Just make sure the shoes you buy fits BOTH feet! Wearing the replacement pair for the last week I can reccomend them, comfort wise. Unfortunately I cannot change my rating to a 4 star, but, here it is: **** due to the effort they put into investigating my problems. Thank you