HUSH PUPPIES - POOR QUALITY WITH ADDED POOR CUSTOMER RELATIONS

My daughter had purchased a pair of Hush Puppies shoes as a gift for me. This was used occasionally, in fact only about 4 times to date as this was not an every day wearing shoe. I recently used the shoe to discover that chunks of the soul are breaking away. See pics. On reporting this to Hush Puppies, I was told that the warranty covered just 6 months. This was unacceptable as the shoe was very expensive & rarely used. Thus, in pristine condition. There was a definite flaw in the material used as this was the 1st time I had experienced such in any shoe purchased in my lifetime. It could have been the cause of inferior raw material being used.

The company did not even have a look at the condition of my shoe, nor investigate the material used etc. to ascertain cause for the defect and take corrective action to avoid repeat of such poor quality of goods in the future. This would have been the least that I would have expected from any reputable company.

I'm hoping that other customers do not have similar experiences & be treated without the due attention to our complaints. I definitely wont recommend nor purchase another Hush Puppy product!