Shifting The blame

<p>My baby is 18months old and I have been using Huggies Dry Comfort since she was born.</p> <p>Never had any issues with nappy rash, until now... </p> <p>I phoned Huggies and complained that my babygirl has got bad nappy rash (she is not busy teething)i explained to them that this is NOT a NORMAL nappy rash, it was horrible to see my baby in such pain and discomfort, and this was a huge concern for me , not only do i buy all her nappies at month end but also my baby girl was in pain and i could make it better</p> <p>Huggies was very understandable over the phone and told me that they will send the courier to fetch the nappies and send it to their lab for further testing.</p> <p>And they did this.</p> <p>I received a letter on the 18 November with 2 x 60 Dry Comfort vouchers....</p> <p>in the letter they made it sound like its a natural thing for babies to get nappy rash, (but i explained to them that this is NOT a NORMAL nappy rash). I even phoned again to follow up on what the problem might have been, seeing that i have always prefered Huggies, but was told that i wont be able to know that as they dont get the re****s back themselves. In the letter it is like they are shifting the blame, saying ...and i quote " there are many causes of rash or irritation such as theething, diarrhoea, medication and food changes as well as external influences"... i was disgusted and hurt.. I told them over the phone that none of the mentioned was anything relating to my babygirl...</p> <p>And then sending me basically my money back? what about the discomfort my baby went through, and what gaurentee do I have that these nappies wont do the same as the previous ones? Why arent they able to tell me what the problem was? I was the one who had to see my baby in pain, is it to much to ask to know the reason?</p>