CM
Cynthia M.

1 reviews | Active since Jan 2013

11 Jul 2017, 19:43

Rough material hurting my baby

<p>I have been using Huggies Gold for my boy for over a year now. Today when I changed him I noticed rough grooves on the inside of the nappy that covers his stomach. I immediately used another nappy that had the same issue but I could sort of scratch it off so it was not rough after I scratched it off with my nails. Then he went to his day mother. I was in a hurry so I couldn't check the other nappies. When I changed him after we got home I noticed this red on his tummy from where the nappy hurt him. This is totally unacceptable because he cannot communicate to me that he is sore and it's not on for a nappy to hurt a baby.</p>

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Replies (1)
Huggies
Huggies's reply12 Jul 2017, 07:06
Official

Good Day

Thank you very much for your email. We value our Customers and their feedback and appreciate the time you have taken to bring this matter to our attention.

A consultant will be in contact with you directly to obtain the necessary details and information we require.

Kind Regards

The Customer Care Team