Pathetic service By Huggies

I Had logged a complaint with Kimberley Clark for their Huggies Product on the 12/07/2018 I was advised a courier will be collecting the faulty nappies on the 19/07/2018. i was given the reference number ********** 44A up until today nobody has collected them and as well when i call the contact center they advised me it is now been handled and there is no answers the service is pathetic at the contact center. They never have answers. To make matters worst the contact center is now based in the UK which shows the consultants in the contact center does not know about the consumer protection act of South Africa. Once again I am highly annoyed with the pathetic service. When request to speak to a manager i get told only after 24 hours somebody will contact me. Guess what 24 hours have passed.