SS
Siseko S

1 reviews | Active since Aug 2011

03 Mar 2016, 08:36

Nappies giving our children rash on private area

I bought Huggies nappies at Checkers four ways mall. They were on special for 2 jumbo size packs.<br> <br> After a couple of times of use my 10 month old daughter started developing a rash in her lower region. At that time we assumed it was a reaction to something else or maybe she needed more lotion or powder. <br> <br> That was not the case.<br> <br> My wife's sister had also purchased the same product from a different store I the east rand and my niece had also developed the same rash in her private area. This was also evident on my wife's friend child. <br> <br> This is when I knew it was not the issue from the children but of the product being used.<br> <br> On the 02.03.16 I called the Huggies customer care line, gave them all the info required. The resolution I received from them after relaying the whole story is that I should give them my home address and they will send me more Huggies .<br> <br> I think this was just an attempt to close my mouth after they have sold the public infectious nappies.<br> <br> I am deeply saddend by the way Huggies has chosen to handle this situation. <br>

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Replies (1)
Huggies
Huggies's reply03 Mar 2016, 08:55
Official
Hello BlackSwiss,

Thank you very much for your comments and concerns. We value our Customers and their feedback and appreciate the time it takes for a parent to contact us and speak to us. We want to reassure you that we are taking the matter very seriously. As a responsible manufacturer, our biggest priority is the wellbeing and safety of the families who use our product.
We will be in contact with you shortly.
Kind Regards
Janet