RW
Robyn W

1 reviews | Active since May 2017

02 Feb 2018, 09:20

Multiple nappies broken in two different bags

I am a big fan of Huggies on a regular day, but there have been two separate occasions now that I have purchased a bag of nappies where i have found several damaged ones in the pack.

Nappies are an expensive purchase, so having damaged goods take up a portion of the items in the bag is just unacceptable. Moms and Dads rely on the high quality of the product to not only make their lives easier, but also to ensure that their children are comfortable. How are we supposed to do this when there are torn and fraying nappies in a bag?

As I said, I usually have no problem with Huggies, but I have been really disappointed in their size 5 quality. Come on guys?

0
Replies (2)
Huggies
Huggies's reply02 Feb 2018, 10:25
Official

Good Day

Thank you very much for your comments. As we value our Customers and their feedback, a consultant will then be in contact with you directly to obtain the necessary details and information we require.

Kind Regards

The Customer Care Team

RW
Robyn W's update02 Feb 2018, 13:56
Reviewer Update
I am so impressed with your customer care. Thank you so much for a wonderful, speedy response! I am a happy customer!