Huggies Nappies Let down

We bought a 44 nappy bag, size 5, and through the course of using this packet we lost +12 nappies due to the front adhesive strip snapping loose from the nappy, making the nappies unusable. I lodged a complaint through the Huggies South Africa site and helpline and waited over three weeks for a response from a representative. In the course of the conversation I was told that I needed to courier five nappies, at our own expense, for their inspection as well the batch number. We had already supp**** them with a batch number in our original mail and provided it to the many different representitives we'd spoken to. Once I stated that I had not kept the nappies for over three weeks, I was told that there could nothing further be done to help me. What is most upsetting is the lack of customer service or empathy provided regarding this matter. We have trusted this product for so long and being parents of Twins on a very tight budget, we expect the product to perform.

It is a great let down that as parents of twins we now had to lose money and gain only frustration from this experience.