Huggies

We always buy huggies gold box. We have been happy and loyal customers.

The recent box we have purchased has been of such a bad quality. It is often leaking and we have had to wash bedding 3 times a week due to the bad batch. The nappy won't even be full and it hasn't held the urine as it usual does.

I had informed huggies who responded that u less we show proof of purchase, they won't do anything and we no longer have the box. First of all: we buy a box, but we don't keep the box because of storage space. Who keeps the box? Second of all: I bought this nappies, but why should it matter who bought it. I unfortunately no longer have the slip but I still have the product that I sent them pictures with still some nappies left. But still not good enough. What if some else had bought the box for us. Would it matter whether we purchased it? How does the proof of purchase rectify the bad quality of this batch of huggies?

It is still a product that we use "often" that has been of such bad quality. We throw the box away not expecting that we would need it as we have trusted the product to be effective and of standard for our children.

I am very unhappy with this service and result. For a product that is expensive yet we have always supported, does not support its customers.