Faulty Nappies - No response

Not a big fan of complaining but sometimes it seems like no one listens until a complain is logged publicly.

I emailed client service of Huggies directly but didn't get a response, not even to say that my email had been received. Every month I purchase a box of huggies gold nappies which has been in perfect condition until last months round. The nappies lining was completely out and some of the nappy tags which holds the nappies were broken unfortunately, I couldn't afford to purchase another box so I was forced to use it as is. Its really sad to see that I paid so much money for a box of 108 nappies which were damaged. #uncool.

At least get back to your clients, when they send in queries about damage stock instead of shying away.