Faulty nappies for a reference number

I wrote to Huggies a while ago complaining about a faulty bag of nappies where out of a 56 pack of jumbo nappies 50 of the nappies right-side flap broke off.

Currently I am pregnant and have a toddler, I have always used Huggies. Today my naptime was disrupted by a phone call from Huggies letting me know they have received and read my complaint however, they have a reference number for me and if i should encounter the same faulty nappy saga again, i should call them with the reference number and they will help me.

Seriously ?!

After all the nappies i bought ? After me having to get rid of an entire broken flap bag of nappies ? ( my money, mind you), I get a reference number ?!

YOU SHOULD BE DISGUSTED. DISRUPTED NAPTIME FOR A REFERENCE NUMBER ?! I work on a monthly budget, I buy the amount of nappies i need for an entire month. When the entire bag was faulty I was stressed out, thinking how my son will make it through the rest of the month when 50 of the 56 nappies had to be thrown away cause they were completely useless.

Please Huggies, don't waste my time next time calling me to give reference numbers.

I had to do enough running around last month because of your faulty nappies.