Empty promises

I had a bad Experience with their product on 27 Nov and contacted customeR care and they were verry quick to send a courier to fetch their defEctIve product In 3 days and I was promIsed only a pack of 42 nappies voucher for the pack of 66 defEctive nappies that I purchased and on the 17 Dec I emailed Tracey to ask about my voucher and she said it was posted on 4 December and blamed the post office And it being festive season and I contacted the post office and they told me it takes maximum 7 day for a letter to arrIve from jhb to CPT I am writing to Brian joss consumer article In the nEwspaper and ever consumer site I cAn fInd if I don't receive it In 7 days