Blatant lies

2 years ago I complained to buggies at defective nappies they then promised a voucher, a month went by and I made contact again and was told there is probably a problem at the post office I the went to my post office and was told that if it was sent from jhb then I would have arrived now 2 years later I had problems with huggies gold again, I asked then to collect and see for themselves and was told by the lady on 26 June that they will not be collecting because they having problems with their courier but she will send a voucher I the told her that was the same story I was told 2 years ago and asked her if she was sending it on that day 26 June she then said yes today I went to my post office again and was told that if it was sent on 26 June it should have arrived by now because it takes about 7 to 10 days for it to arrive from jhb to cape Town, I am going to share my story on every consumer website and every Facebook group and page I can find to warn people about buggies lies and poor after sales customer service, it's totally pathetic