AP
Anver P

1 reviews | Active since Sept 2014

28 Mar 2022, 17:27

Huge Connect is all about taking people's money and not deliver, there are much cheaper businesses out there.

I have been using the Nedbank card machine support by huge connect for almost 10 years until now when it started giving problems, they took so much money for the use if the card machine and now when you ask for help it took them almost 2 weeks to respond to fault and the unnecessary charges for getting all the money taken from me, now that I want to cancel its even worse. Its just a money making company that doesn't put the clients needs first they are the worst people to deal with, I regret ever dealing with such a useless company

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Replies (3)
Huge Connect
Huge Connect's reply28 Mar 2022, 19:16
Official
Apologies for the frustration caused, we'll respond tomorrow with all the facts.
Huge Connect
Huge Connect's reply29 Mar 2022, 11:52
Official
Thanks for being a loyal customer sin 4 March 2011.  We're pretty sure we delivered an exceptional service to you, evident by the time you stayed with us and that there was only one support ticket raised during this period.  It further seems that your problem might be card terminal related, which is not within the scope of services we deliver.  Having said that - there is a site meeting arranged for tomorrow by us and your bank to resolve the issue.  
Huge Connect
Huge Connect's reply30 Mar 2022, 15:46
Official
The feedback we have today is that your card terminal is now working again after the bank replaced it.