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Tours & Tickets South Africa

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1 Reviews (last 12 months)
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1|1 Reviews

Oct '25 - Sep '26

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CFdV
Cristina Fernandez del Valle

1 reviews | Active since Nov 2020

1 Oct 2025, 21:50

misleading advertising

while we were looking forward to the activity of scooter riding, the tour unfortunately did not match the description provided on the website. They advertised and stated that the routes were "easy to navigate" and suitable for "anyone who can ride a bicycle". However upon arrival, the terrain was much steeper, bumpier, and narrower than expected. this resulted in several of the group members not being able to participate as advertised: as a result, the service provided was not as described and was not resonably suitable for the participants, despite their assurance that it would be easy and family friendly!! they refuse to give a refund for the participants that could not even manage to ride and they ignored the consumer protection act that they failed to compile, under section 41, 17, and 19 about misleading and deceptive representations and the supplier failing to provide as described. instead of saying sorry they were defensive and non profesional in assuming responsibilities for their clients. the cost was also ridiculous, we did another adventure in 4x4 the next day for half the price. this were just normal non electric scooters, so the cost is ridiculous.

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