Paid up letter

I spoke to Bongiphiwe Mlangeni looking for my paidup letter and she said she was unable to help me and referred me to Nthabiseng Innocentia Leholo who was not available to take my call and i spoke to the rude and cold guy by the name of Itumeleng Machoba who said it wasn't her matter i should wait for Nthabiseng to come back from lunch. I've been requesting for my paid up letter from the 03/09/2024 and to date i still don't have it.