Horrible Management and call centre agents

A lady called me, kept quiet on the call after a few seconds then she spoke, she told me she was calling on behalf of FNB and i told her i have no idea what she is talking about, OMG did she not start shouting she said i can hang up the phone if i want to they'll still call again and i asked who said i was gonna hang up and she said what do i mean i don't know what she is talking about and i told her it means she must explain she said no!! I then called back and asked to speak to the manager and the manager Antony De Villiers refused to come take the call because the i did not provide my *** to his agent. Please do not contact me ever again if you are not willing to explain the reason for your call and i believe you can better train your agents to better interact with clients. what a horrible company!!