FNB and HP Attorneys Ignoring Settlement

I’m extremely disappointed with the poor service and lack of accountability from both FNB Credit Card Department and their appointed legal representatives, HP Attorneys.

In November 2024, I received a formal settlement offer from HP Attorneys acting on behalf of FNB. I accepted the offer and made the final payment in January 2025, fulfilling my end of the agreement in full.

However, as of May 2025, my FNB app still incorrectly reflects that my account is in arrears, despite repeated efforts to have this resolved. I sent a formal email to both FNB and HP Attorneys on April 8th, 2025, with all supporting documents attached. Neither party has responded.

Their failure to update my account status is negatively affecting my credit profile, and the complete lack of communication is unacceptable.

I am calling on both FNB and HP Attorneys to:

Immediately correct my account status

Provide an official settlement letter

Explain why I’ve been ignored for nearly a month

Consumers deserve better. Do better, FNB and HP Attorneys.